Frequently Asked Questions

Have questions? We’re here to help.

What areas do you serve?

We proudly serve Lexington, Kentucky, and nearby areas. Contact us to confirm if we cover your location.

 

Do you bring your own supplies, products, and equipment?

Yes, we bring all the necessary tools and cleaning supplies. If you have specific preferences, let us know, and we’ll accommodate them.

 

Can I schedule a one-time cleaning?

Absolutely! We offer one-time cleaning services for deep cleaning, post-construction cleanup, or special occasions.

 

Do you provide recurring cleaning services?

Yes, we offer flexible scheduling options, including weekly, bi-weekly, and monthly cleaning services.

 

How do I book a service?

You can book directly through our website or call us. You can also text us at 859-489-5553

 

Can I trust your professionals?

Absolutely! We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in person and pass a rigorous nationwide background check.

 

What don’t you clean / do?
 

We do our best to meet the needs of our clients. However, there are some things we are unable to do:
 

    •    Clean biohazards (blood, molds, bodily fluids)

    •    Clean inside the washer/dryers

    •    Clean inside dishwashers

    •    Clean up pet waste or cat litter box
    •    Clean hard-to-reach or high areas that are not accessible with our extension duster

    •    Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)

    •    Wash/load/put away dishes

    •    Wipe light bulbs and delicate glass fixtures (e.g. chandeliers)

    •    Use homemade cleaning products
    •    Move heavy furniture

    •    Step higher than a 3-step stepladder

    •    Wash walls, scrub walls

    •    Closets, unless performing move-in/move-out clean
    •    Carpet, tile, and grout cleaning are not included in any cleaning package.
If you would like a quote we would be happy to quote as this is a separate service.


What is included in a deep cleaning?

What is included in a commercial cleaning?

What is included in a move-in/move-out cleaning?

What is included in a post-construction cleaning?

What is included in an Airbnb cleaning?




 


Still have questions?

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Cherryscleaning