Frequently Asked Questions
What areas do you serve?
We proudly serve Lexington, Kentucky, and nearby areas. Contact us to confirm if we cover your location.
Do you bring your own supplies, products, and equipment?
Yes, we bring all the necessary tools and cleaning supplies. If you have specific preferences, let us know, and we’ll accommodate them.
Can I schedule a one-time cleaning?
Absolutely! We offer one-time cleaning services for deep cleaning, post-construction cleanup, or special occasions.
Do you provide recurring cleaning services?
Yes, we offer flexible scheduling options, including weekly, bi-weekly, and monthly cleaning services.
How do I book a service?
You can book a service by calling us or filling out the Zenmaid form on our website. We’ll work with you to find a convenient time.
Can I trust your professionals?
Absolutely. We pride ourselves on maintaining trusting relationships with our customers. All of our professionals are interviewed in-person and pass a rigorous nationwide background check.
How do I book a service?
You can book a service by calling us or filling out the Zenmaid form on our website. We’ll work with you to find a convenient time.
What don’t you clean / do?
We do our best to meet the needs of our clients. However, there are some things we are unable to do:
Clean biohazards (blood, mold, bodily fluids)
Clean inside washer/dryers
Clean inside dishwashers
Clean up pet waste or cat litter box
Clean hard to reach or high areas that are not accessible with our extension duster
Clean fully stocked refrigerators/freezers (we will be happy to clean if emptied)
Wash/load/put away dishes
Wipe light bulbs and delicate glass fixtures (e.g. chandeliers)
Use homemade cleaning products
Move heavy furniture
Step higher than a 3-step stepladder
Wash walls, scrub walls
Closets unless when performing move in /move out clean
Carpet, tile, and grout cleaning are not included in any cleaningpackage. If you would like a quote we would be happy to quote as this is a separate service.